1. RECOGNISE
See the damage you did with your action and recognise it.
2. REFLECT
See things from
the other person's perspective. Focus on your own actions. It's OK to say:
“I am sorry to have said hurtful things”.
3.
REGRET
Reveal and
express your genuine regret and remorse.
4. RESPONSIBILITY
Take
responsibility for what you did. Admit your wrongdoing without giving excuses. Just
say: “I should not have done that. I hurt you by doing that and I am really
sorry.”
5. REQUEST
Ask for
forgiveness and express the hope that your apology will be accepted.
6. REDEEM
Make amendments.
Do something positive to reduce the damage caused and signal your desire to repair
the relationship.
7. RESOLVE
People you hurt
want your assurance that it will not happen again. So it is important to
resolve not to re-offend and repeat similar wrongdoings, and let the offended
party know this.
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